The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.
We propose solutions developed and specialized in the detection and linking of the variables involved in the experiences that customers live, and that can provide valuable and accurate information for the business and the development of a differential branding. They take the customer to the center of your organization in three ways:
- Helping to analyze the intelligence contained in interactions across all channels,
- Giving the client a voice, measuring and knowing their assessment of the brand, services and products and care to learn and improve,
- Improving the Customer Experience for differentiation and “engage” with an increasingly more expert and demanding client.
Clearly, objectively and accurately recognize attributes that define Customer experiences with a broad scope of the universe of their interactions, with the aim of linking and determining the impact on your business indicators: Satisfaction, NPS , FCR, Churn, Retention Indices … among others.
Innovative solutions that are integrated into the mobile channel to allow more effective and differential access and interactions to improve the experience, increasing productivity and effectiveness of resources and processes.
Voice of customer
Measuring the Voice of the Customer automatically and intelligently at “moments of truth”, linking their results to internal quality processes to determine more effective, proactive improvement actions.
Nowadays it is possible to establish highly intelligent, natural and human dialogues automatically through powerful, innovative solutions designed to enable a more uniform self-service for customers in all channels of communication, providing distinctive attributes of trust, security and efficiency to customer experiences while allowing fast returns and high impact on indicators directly or indirectly related to the profitability of your business.