As a business and technology consultancy specializing in Contact Centers for more than 45 years, DatapointEurope is committed to its customers to promote innovation in order to help their evolution towards a Smart Multichannel Contact Center in two ways:

Contact Center Intelligence

“High-value, integrated and accurate information at all times”. The Contact Center is a complex decision and transformation environment with a priority challenge: managing intelligence regarding Business as part of an organization and the Customer, underlying all interactions and those relevant to operations. Solutions for decision making at all times with accurate and integrated information.

Multichannel Interactions

“Unified and coherent strategy for customer interaction channels”. Each channel has specific characteristics that must be moved to the definition of interactions preserving consistency between them. DatapointEurope offers solutions that enable the integration of different customer relationship channels encouraging the multichannel strategy and efficiency of our customers.